Operations Manager (New Jersey)

The Operations Manager is responsible for the overall execution and performance of the field operations staff at Minuteman’s Edison branch. They ensure the branch goals and objectives are successfully met to support overall company goals. A successful candidate for the Operations Manager role will have the ability to establish and maintain effective relationships with internal staff, external customers, and vendors. The Operations Manager role requires a candidate with a blend of previous experience managing projects and technical field experience.

Job Title: Operations Manager
Department: Operations
Employment Status: Full-time
Location: Edison, NJ
FLSA Status: Exempt

• The most important responsibility of the operations manager is to lead project teams to deliver projects on time and under budget, while maintaining client relationships and continuously improving the company reputation. Success KPI’s are project profitability, team utilization and client satisfaction.
• Lead personal development of operations account managers, project managers, engineers, installers and technicians. Success KPI’s include low counts of external hires at positions above entry level.
• Maintain and enhance the company’s engineering standards. Manage the engineering process to ensure that all teams are creating and maintaining project documentation in a standardized format. Recommend improvements to methods and processes to Facilitate efficiency between design and services delivery.
• Lead and serve on branch innovation team to keep company on the leading (but not bleeding) edge of innovation in terms of products and solutions, as well as mechanisms of delivery.

Minuteman views itself as a design-build service company. We recognize that earning and maintaining that status requires continuous improvement of people and processes. The most important criteria for this role will be the company’s success in improving its position/posture around this key aspect of our delivery.

KPI’s, as discussed earlier in the job description include:

• Project Profitability
• Team utilization
• Client Satisfaction
• High ratio of entry level hires, made possible by internal promotions

• Provide general supervision of field operations staff, ensuring schedules are maintained and projects proceed according to plans, job specifications and cost estimates
• Recruit, hire, train and retain field operations staff and oversee junior staff development.
• Respond and resolve customer satisfaction issues and lead resolution of escalated client or project issues.
• Coordinate and engage with relevant departments related to Installation projects/Service delivery.
• Oversee Sales-to-Ops handoff; confirm receipt of deliverables for project prior to scheduling.
• Coordinate Operations and Purchasing teams to ensure timely materials deliverables.
• Site visits to ensure quality control of various projects; ensure conformance to client specifications also ensuring company standards.
• Assist with Accounts Receivable collection efforts.
• Serve as safety champion for responsible branch; ensure reports, incidents, workers’ compensation (injury) reports, OSHA logs are funneled to the proper personnel and filing are up-to-date and complete.
• Overnight stay and travel while performing duties at remote job locations and job training when required.

• Minimum 7 years of experience in Engineering or Project Management, preferably in the security systems industry.
• Understanding ERP use and project financial controls generally.
• Comprehensive understanding of installation methods, best practices, and procedures.
• Ability to establish and maintain effective working relationships with both internal and external customers.
• Self-motivated with the ability to motivate and influence others.
• Excellent organizational and prioritization skills; ability to identify tasks and delegate.
• Strong planning and reporting skills; possess excellent follow-up skills.
• Possess a valid state issued driver’s license and clean driving record.
• Proficient with MS Office Suite® such as Microsoft Projects®, Microsoft Excel®, Microsoft Word®, and Microsoft Outlook®.

Minuteman Security & Life Safety is a leading provider of enterprise security system technology solutions. Our mission is to improve security and safety for our clients throughout the East Coast and beyond. Founded in 1988 and headquartered in Andover, Massachusetts, we offer a full range of advanced security management systems, including video surveillance, access control, emergency communications, intrusion detection, and public safety security solutions. Minuteman’s engineers and field technicians operate out of 24 office locations from Florida to Maine, and our Program Management Office supports national and global clients. Our continued growth will be powered by the addition of highly motivated, technically skilled, customer-focused security professionals who want to be part of an exceptional team. We maintain a highly entrepreneurial, fast-paced small-company culture, and offer generous benefits packages to reward positive results.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Minuteman Security Technologies, Inc is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

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